Home Care Sidmouth - Care Agency in Sidmouth | Helping Hands (2023)



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01392 537 195

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Branch information

For more than 30 years, Helping Hands’ carers have been supporting our customers to live as independently as possible in their own homes. Our carers are compassionate and dedicated and frequently go above and beyond to ensure their customers live their best life possible in the home they love. Our homecare services are fully regulated by the CQC and CIW so you can be fully confident in our expert delivery; why not call us today to learn more about how we could be helping you or your loved ones?

We can support you in and around Sidmouth, Bulverton, Sidford, Salcombe Regis, Woolbrook, Stowford, Pinn and the surrounding areas.

Live-in care and visiting care in Sidmouth

Sitting southeast of Exeter on the English Channel in Devon, Sidmouth has origins that pre-date recorded history, but it has been occupied since at least the Bronze Age. Originally a fishing village, Sidmouth appears in the Domesday Book as Sedemuda, meaning “mouth of the Sid”, Sid being the name of the nearby river.

We love history at Helping hands and we are proud to celebrate our own, covering more than three decades. When we were founded as a family business in 1989, we believed that promoting our customers’ independence and supporting them to live their best lives at home were the core of our company, and we still believe that today. Whether you choose visiting or live-in care, you and your loved ones can be confident that we will care for you expertly while always keeping you at the centre of your care journey.

Home Care Sidmouth - Care Agency in Sidmouth | Helping Hands (1)

Quality care provided in your own home

Home care from our Sidmouth team offers security, mobility, and companionship.

For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.

  • Branches nationwide

    Over 150 branches across the UK means we're local to you.

  • We are fully regulated

    Regulated and checked by the CQC and other UK governing bodies.

  • 1,750+ Trustpilot reviews

    Endless positive reviews from customers all over the country.

  • Adapts around you

    Flexible care plans to suit your changing needs.

  • 30+ years of care

    Founded on family values, we’ve provided expert home care since 1989.

  • You're in safe hands

    Our carers are fully trained and checked to ensure a professional service.

We offer two types of home care:

Home Care Sidmouth - Care Agency in Sidmouth | Helping Hands (2)

Constant 24-hour care

Live-in care

One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests

Learn about live-in care

Home Care Sidmouth - Care Agency in Sidmouth | Helping Hands (3)

Occassional care visits

Hourly visiting care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • Flexible care plan based on customer's needs
  • All levels of care covered

Learn about visiting care

Meet the Sidmouth care team

Home Care Sidmouth - Care Agency in Sidmouth | Helping Hands (4)

Karen Hoskins

Branch Care Manager

I manage the team in Exeter, Devon, to ensure the safe service for customers and carers alike.I want to ensure our customers know that Care is better at home with Helping Hands and we continually strive to improve this service of care. I have been with the Exeter team since it's opening in July 2017.I am a grandmother to 5 girls, so this generally takes up a lot of my spare time. I also like to travel, dine out, and am a huge 70's music fan.

Home Care Sidmouth - Care Agency in Sidmouth | Helping Hands (5)

Adam Wilkins

Regional Care Director, South West

Home Care Sidmouth - Care Agency in Sidmouth | Helping Hands (6)

Sophie Parker

Area Care Manager, South West

Reviews and credentials

We are actively collecting and monitoring our reviews and feedback for Sidmouth to ensure our customers receive the best possible live in and home care service.

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Fully regulated by the CQC

Sidmouth is covered by our Exeter branch, which is fully regulated and accredited by the CQC. Learn more

Other services we provide at this branch

If you would like support around the clock, whether for companionship, low level or complex care needs, our live-in care service can help. Our amazing carers can support with your personal care, housework, meal preparation, taking you to appointments and days out and so much more. Our 30 years in the home care industry means we’re experts in promoting your independence and respecting your preferences and routines and thanks to your personalised support plan, you’ll always remain at the very heart of your care journey.

We’re not a care agency, as since we were founded back in 1989 we have been a private home care company with an ethos to support our customers to live their very best life possible in the home they love. Our carers really do deliver the best care possible to our customers in their own homes, and because we value them so highly, they are motivated to do the very best they can for everyone we support. We directly employ our carers which means they haven’t got the worry of self-employment to deal with, meaning their focus is on the most important thing of all – your care.

You may feel that you have no choice but to leave the home you love and move into residential facilities when you need professional private care, but that’s never the case with Helping Hands. We can support you at home with any number of conditions, and you’ll always feel that you are remaining in control, thanks to your bespoke package of care and personalised support plan. You choose when you eat or go to bed, not the care staff, so you’ll always feel at the centre of your own care journey.

When you need temporary care in an emergency it can be hard to know where to turn. Who do you contact and how do you know they’re the right service for you or your loved ones? However, Helping Hands have been supporting people in their own homes since 1989, so it’s no surprise we’re considered the home care experts. If your regular carer has to leave in a hurry, you are discharged from hospital or are recovering from a fall, we can have a carer with you in 24 hours, so there’s only one number you really need.

You may already have care during the day or perhaps your family undertake it for you, but what about at night when they’re catching up on well-earned sleep? With overnight care from Helping Hands, you and your loved ones can be confident that you’re receiving all the support you need throughout the twilight hours. Perhaps you need support to get out of bed and visit the bathroom, or you regularly need turning to prevent pressure sores, whatever it is you need help with we’ll be able to oblige, on either a visiting or live-in care basis.

You and your loved ones can have the highest confidence in our carers to deliver an expert service at all times. We only select people to join us who demonstrate natural tendencies of compassion and empathy, showing us that they care every single day. Our carers work tirelessly to ensure that their customers live with dignity and independence in the home they love, while we look after our carers too with first-class training and continuous professional development for the duration of their employment. We’re fully regulated by the Care Quality Commission and Care Inspectorate Wales too, meaning you can have full confidence in our ability to deliver exactly what we promise.

Branch information

Opening hours

Monday 8:00am - 7:00pm

Tuesday 8:00am - 7:00pm

Wednesday 8:00am - 7:00pm

Thursday 8:00am - 7:00pm

Friday 8:00am - 7:00pm

Saturday 9:00am - 5:30pm

Sunday 9:00am - 5:30pm

Branch opening hours

Monday 8:30am - 5:30pm

Tuesday 8:30am - 5:30pm

Wednesday 8:30am - 5:30pm

Thursday 8:30am - 5:30pm

Friday 8:30am - 5:30pm

Saturday 9:00am - 5:30pm

Sunday 9:00am - 5:30pm

Other care covered

Home Care


What can you expect from a good home care agency? ›

You can expect a good home-care agency to be caring because…

You have access to advocates (people who can speak on your behalf). Staff treat you with dignity and respect. They have time to develop trusting relationships with you and are concerned for your wellbeing.

What does a home care agency do? ›

Homecare agencies. Homecare agencies employ trained carers and arrange for them to visit you in your home. You may not always have the same carer visiting your home, though the agency will try to match you with someone suitable. How much do they cost?

What are carers not allowed to do? ›

Carers should not smoke in service users' homes. Workers must not be intoxicated or consume alcohol while on duty. Carers can't take another person into a service user's home. If they feel the circumstances are exceptional, they'll need to get written permission from their manager to do so.

How many hours do care home workers work? ›

A typical working week will be from 35-40 hours, although many people are drawn to the job because of the flexibility it provides. Often you can arrange to work part-time. The hours can sometimes be considered unsociable, with evening and weekend work required depending on the role.

What are 3 examples of home care services that a client can receive? ›

At-home care services may include:
  • Doctor care. A doctor may visit a patient at home to diagnose and treat the illness(es). ...
  • Nursing care. ...
  • Physical, occupational, and/or speech therapy. ...
  • Medical social services. ...
  • Care from home health aides. ...
  • Homemaker or basic assistance care.

How much savings can you have before you have to pay for care? ›

Your income should include any Department for Work and Pensions (DWP) benefits and pensions you receive. We don't take into account the first £14,250 of your capital. If you have savings of over £23,250, or you do not want to give us details of your finances, you will have to pay the full cost of your stay.

What types of people need in home care? ›

Home care is ideal for people who want to stay living in their own homes but would like some help with day-to-day living. These people can be older, disabled or managing an illness. Home care workers are always properly trained and DBS checked in order to maximise a person's safety.

How many hours can you do as a carer? ›

Home care is almost always the best choice when a loved one wants to keep their independence. A home self-employed carer can work for up to 48 hours a week providing a range of care services. The hours that they work caring for your loved one will depend on the type of care at home they need.

How many hours can a carer legally work? ›

Legal working hours of a homecare worker

In many industries such as the caring industry, workers can be asked by their employers to voluntarily sign an Opt-Out Agreement which is legal, i.e. you opt-out of the 48 hour limit and agree that you can work for more than 48 hours per week.

How many hours does a carer have to work? ›

You can choose your hours, either part or full time. Hours usually range between 16-24 or 30-40 hours.

Is Home Care job hard? ›

Care home work can be rewarding, but it's also physically, mentally and emotionally demanding as you provide care for people who are vulnerable, old or sick. There are several challenges that caregivers encounter at work that can make the job stressful, but most carers learn to manage them with time.

How long are shifts in care homes? ›

12 hour shifts, unless someone rings in then they expect you to stay for 24 hours.

What are the 4 types of care? ›

Health care is described as different levels of care: primary, secondary, tertiary, and quaternary.

What are the 5 types of caregivers? ›

The most common type of caregiver is the family caregiver: someone who takes care of a family member without pay. The other types are professional, independent, private, informal, and volunteer caregivers.

What are the 8 types of patient care services? ›

Types of Services
  • Mental health care.
  • Dental care.
  • Laboratory and diagnostic care.
  • Substance abuse treatment.
  • Preventative care.
  • Physical and occupational therapy.
  • Nutritional support.
  • Pharmaceutical care.
Jan 21, 2022

What happens if you need care and have no money? ›

Medicaid is one of the most common ways to pay for a nursing home when you have no money available. Even if you have had too much money to qualify for Medicaid in the past, you may find that you are eligible for Medicaid nursing home care because the income limits are higher for this purpose.

What happens when you run out of money in a nursing home? ›

An Emergency Medicaid Crisis occurs if your family member is in a nursing home, or will need to be soon, but doesn't have the financial resources to pay for care. A Medicaid Attorney can help you structure your assets and quickly apply for benefits so you can get the care you need – ASAP.

What happens when elderly parent runs out of money? ›

According to filial laws, adult children are responsible for paying for an impoverished senior parent when they can no longer financially support themselves. You can review a guide on what filial laws are and how they work to better understand what legal obligation you may hold.

What are the two types of in home care? ›

Personal Care: This home care service includes bathing, dressing, and grooming. It also includes assistance with toileting and incontinence care. Homemaker Services: This type of home caregiving task include laundry, grocery shopping, meal preparation, and light housekeeping.

What is the difference between home care and nursing home care? ›

Home care not only provides caregiving assistance, they also provide companion services that will escort individuals to any appointments, stay overnight for security, and provide cooking and nutritional services. However, most nursing home will not offer companion services that enrich client lives.

What is the best caregiver? ›

Personality Traits of a Good Caregiver
  • Patience. People who need care often take longer to complete simple tasks. ...
  • Compassion. Empathy and understanding are absolutely necessary. ...
  • Humor. ...
  • Being Present. ...
  • Detail Oriented. ...
  • Able to Accept Help. ...
  • Willing to Set Boundaries. ...
  • Cooperative.

What should I look for in a care agency? ›

The care worker – Questions to ask
  • Will you receive a regular carer and do they live nearby?
  • What training do the carers receive and how does the agency monitor their training needs?
  • Do the carers have any qualifications and does the agency support their carers in undertaking any qualifications?

What makes a good home care worker? ›

A good carer has empathy and the ability to put themselves in the shoes of the people they care for. The ability to do this allows good carers to fully understand the needs of their service users and will tailor the care they provide around their understanding to ensure high quality, person-centred support.

What does good home care look like? ›

Good home care should: support people to live well in the community. prevent people with significant health or care needs from having to use emergency services or being admitted to hospital inappropriately. help people with care needs to look after themselves in the community.

What does good quality care look like? ›

In the USA, the Institute of Medicine characterises high quality care as that which is safe, effective, patient-centred, timely, efficient, equitable.

How do you know if a care home is good? ›

The home and any equipment are well maintained and managers look for ways to improve safety. You should feel confident that your belongings are safe and secure. There are always enough staff on duty with the skills needed to make sure you are safe. You are protected from being bullied, harassed, harmed or abused.

What questions should I ask a care agency? ›

Questions to Ask a Home Care Agency
  • Do you carry out background checks on your care workers?
  • Do you carry out a DBS?
  • What type of qualifications do your caregivers have and do they receive regular training?
  • Do you require your care workers to have a minimum amount of experience?

Do you have to pay for carers in your own home? ›

Your local council might pay some or all the costs, but you might also have to pay for all the services yourself. It's important to make sure you claim all the benefits you're entitled to – Attendance Allowance and Disability Living Allowance (or Personal Independence Payment) are the most common.

Why working in a care home is hard? ›

The Challenges of Working in a Care Home

Although working in a care home is immensely rewarding, it can also present challenges at times. As to be expected, there is a huge amount of responsibility that comes with the job, as care home assistants work directly with residents and are charged with their wellbeing.

What is the most important skill for a caregiver? ›

What Are the Top 5 Most Important Skills For Caregivers to Have?
  • Communication. While it's hard to pick the number one most important caregiving skill, communication is a good contender. ...
  • Patience. Patience is a virtue — especially for caregivers. ...
  • Problem-Solving. ...
  • Empathy. ...
  • Positivity.

What is your weakness as a caregiver? ›

Being afraid to ask for help. Many caregivers feel ashamed to ask for help from others. They feel they must assume the full caregiver burden as that asking for some assistance may be a sign of weakness. The caregiver in turn starts to feel guilty that they aren't providing the best care that they could.

Why is home care so expensive? ›

The answer is pretty simple: Care homes cost a lot because they provide 24-hour personal care for residents, 365 days a year, in addition to nursing care or specialist care in some cases.

What are the four levels of home care packages? ›

  • Home Care Package Level 1 – Basic Care.
  • Home Care Package Level 2 – Low Care.
  • Home Care Package Level 3 – Intermediate Care.
  • Home Care Package Level 4 – High Care.

What is the difference between home care and home care? ›

A care home is a residential home which provides accommodation and care for elderly people. Care home staff can help residents with tasks like washing, dressing, taking medicines, and going to the toilet. Home care, on the other hand, is where you receive support from a carer in your own home.

What is the average age to go into a care home? ›

How old are people who require the support of a residential care setting? We analysed over 50,000 care enquiries received over the past three years to find the average age of someone who requires support. The average age of someone who needed support in 2022 was 84, with no change from 2021 and down from 86 in 2020.

What are the three C's of high quality care? ›

They aim to make the delivery of care seamless by improving the consistency, continuity, and coordination of care.

What is high level of patient care? ›

Higher level of care means a hospital capable of providing diagnostic, interventional or tertiary care beyond the capacity of the hospital from which a patient originates.


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